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Introduction

Welcome to Relan Systems. Your privacy is of utmost importance to us. At Relan Systems, we are dedicated to safeguarding the personal information of our website visitors. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data.

We understand that you trust us with your information, and we take this responsibility seriously. Our commitment to maintaining the privacy and security of your data is a core value, and we strive to uphold the highest standards of privacy practices. Whether you are browsing our website, using our services, or communicating with us, we want you to feel confident that your information is safe and secure.

Thank you for choosing Relan Systems. We appreciate your trust and are committed to protecting your privacy every step of the way.

Information Collection

At Relan Systems, we collect various types of information to provide and improve our services. The types of information we may collect include:

  • Personal Information: When you interact with our website, we may collect personal information such as your name, email address, phone number, and company name. This information is typically collected when you fill out forms, subscribe to our newsletter, or request information about our services.

  • Usage Data: We automatically collect certain information about your interaction with our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our website is used and improve your experience.

Use of Information

At Relan Systems, we use the information we collect solely to enhance your experience and facilitate our services. Specifically, we use your information for the following purposes:

  • Improving User Experience: We use your personal and usage information to understand how you interact with our website and services. This helps us tailor our content, enhance functionality, and ensure our offerings meet your needs and expectations.

  • Providing Quotes and Invoices: When you request a quote or engage in a transaction with us, we use your personal information to generate accurate quotes, process orders, and create invoices. This ensures a smooth and efficient sales process.

  • Billing and Payments: During a sale, we use your information to process billing and payments. This includes handling payment details and ensuring the secure completion of transactions.

  • Client Communications: If you subscribe to our communications, such as email newsletters or updates, we use your contact information to send you relevant content. This may include news about our services, special offers, updates, and other information that may interest you. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the emails.

We are committed to using your information responsibly and only for the purposes outlined above. Your data is vital for us to provide you with exceptional service and to continually improve our offerings.

Data Sharing and Disclosure

At Relan Systems, we prioritize your privacy and the security of your information. We do not sell any information to third parties. Our data sharing practices are strictly limited to the following circumstances:

  • Service Enablement: As a Managed Service Provider (MSP), we may share your information with third-party service providers to set up accounts and enable the services you have purchased. This is essential for delivering the services and ensuring their proper functionality.

  • Third-Party Service Providers: We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We are committed to maintaining the confidentiality and security of your information and will never sell it. We only share your information in ways that are consistent with this Privacy Policy and your expectations.

Cookies and Tracking

At Relan Systems, we collect various types of information to provide and improve our services. The types of information we may collect include:

  • Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, understand how you use our site, and personalize content and ads. For more details on how we use cookies, please refer to our Cookies Policy.

We collect this information to provide you with a seamless and personalized experience, improve our website and services, communicate with you effectively, and ensure the security of our site.

Data Security

At Relan Systems, we take the security of your information seriously. We implement robust measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our data security practices include:

  • Encyption: We use encryption protocols to safeguard data stored, in transit, and in motion between Relan Systems and third parties. This ensures that your information remains secure and confidential during transmission and processing.

  • Access Controls: We have strict access controls in place to limit who can access your information within our organization. Access is granted only to employees, contractors, and service providers who need it to perform their duties.

  • Policies and Procedures: We have established internal policies and procedures that govern the handling of your information. These include guidelines on data access, use, storage, and disposal to ensure compliance with privacy laws and industry standards.

  • Third-Party Partners: When we engage third-party service providers, we require them to adhere to similar security measures and confidentiality obligations to protect your information.

We regularly review and update our security practices to mitigate risks and adapt to new threats. Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. However, we strive to maintain the highest standards of data protection to safeguard your information

User Rights

At Relan Systems, we respect your rights regarding your personal information. You have the following rights concerning your data:

  • Access and Correction: You have the right to access the personal information we hold about you. If any of the information is inaccurate or incomplete, you may request corrections or updates to ensure it is accurate and up-to-date.

  • Data Portability: Upon request, we can provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

  • Withdraw Consent: If you have provided consent for the processing of your information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

  • Erasure: You have the right to request the erasure of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing.

  • Objection: You have the right to object to the processing of your personal information under certain conditions, such as for direct marketing purposes or where the processing is based on legitimate interests.

Please note that unless governed by law, some information may need to be retained for specific periods to comply with legal obligations or regulatory requirements. We will retain your information only as long as necessary to fulfill these purposes.

To exercise any of these rights, or if you have any questions or concerns about how we handle your personal information, please contact us using the contact information provided below. We will respond to your request promptly and in accordance with applicable laws.

Cookies and Tracking Technologies

At Relan Systems, we use cookies and similar tracking technologies to enhance your experience on our website. The sole purpose of these technologies is to improve usability, performance, and functionality for our users. Cookies are small text files that are stored on your device when you visit a website. They enable us to remember your preferences, analyze how our website is used, and personalize content to better suit your needs.

Specifically, we use cookies for the following purposes:

  • Functionality: Cookies enable certain features and functionalities, such as remembering your preferences or settings, to provide a more personalized experience

  • Performance and Analytics: We use cookies to analyze how visitors use our website, which helps us understand and improve our website's performance. This includes gathering information about site traffic and usage patterns.

  • Advertising: Cookies may be used to deliver personalized advertisements based on your interests and browsing behavior.

By using our website, you consent to the use of cookies and similar technologies for the purposes outlined above. You can control and manage cookie preferences through your browser settings. Please note that disabling certain cookies may impact your experience on our website.

Changes to the Privacy Policy

At Relan Systems, we may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. When we make changes, we will update the "Effective Date" at the top of this policy and notify you by email if the changes are significant. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For minor changes or clarifications that do not significantly affect your rights, we may update the Privacy Policy without notifying you directly. However, the updated policy will always be accessible on our website with the updated effective date.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Email: support@relansystems.com

We take privacy seriously and will respond to all inquiries promptly and within a reasonable timeframe.

Contact

Careers

Interested in a career at Relan Systems? 

 

Fill out the form below and take the next step in your career. We look forward to working with you!

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Privacy Policy

Our Privacy Policy outlines how Relan Systems collects, uses, discloses, and protects your personal information. It details our commitment to maintaining the privacy and security of your data and explains your rights regarding the information we collect. Please read this policy to understand how we handle your information and how you can contact us with any questions or concerns.

Effective Date: 6/12/2024

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